My practice does not take Medicare; do I need Bosma Technology Resources, Inc.?

Yes, Bosma Technology Resources, Inc. was founded on the idea that streamlining physician’s back office process operations and improving the patient experience through the use of scalable technology is an overdue, clear win for all parties regardless a regulatory driving force.

What does Meaningful Use do for me?

If you take Medicare/Medicaid obviously there are monetary incentives from Social Security for the use of a certified EHR. These incentives are twofold: a cash incentive and negating an ever increasing penalty on your reimbursements.

Not so obviously, for those not taking Medicare, Certified Meaningful Use touches most of the ideas of streamlining back office processes operations and improving the patient experience through the use of technology in our product. What Meaningful Use brings to the table no one vendor could provide: industry standards for interoperability between practices, patients, medical services such as lab tests, and regulatory bodies reporting regardless of computer platform.

I am unsure if I need to use Bosma Technology Resources, Inc. right now, can’t I wait?

No, have you looked at your operating margins lately? Margins are shrinking: Insurance companies reimburse less, Medicare pays less, deductibles are going up, fewer people can take on a self pay burden, and wages will rise. One place you can help yourself is by lowering your total cost of operations by using a streamlined, scalable system like Bosma Technology Resources, Inc.

The most compelling long term reason for using the features in Bosma Technology Resources, Inc. is your increasingly tech savvy customer base expects services like appointment reminders, secure online access to their data from anywhere in the world, and physician to physician or physician to ASC data portability. Call us now.

What EHR system functions are available to me?

Find out more about our EHR certification here.

What do I need to get started with Bosma Technology Resources, Inc.?

Some legal stuff, commodity PCs and an ISP. Call us.

Is the hardware and network in my office ok to use with Bosma Technology Resources, Inc.?

The answer is probably. We will assess your network and PCs before startup to insure you will get timely response from Bosma Technology Resources, Inc. The only things you need are commodity grade PCs, Internet Explorer or Firefox browser, probably a router, and an ISP.

What about my old patient records? Do I have to reenter data if I switch to Bosma Technology Resources, Inc.?

If your current system can export an Excel file, CSV, or any other known file construct containing your patient data we will do a direct import. If your current system cannot do this, unfortunately, unless we can find another avenue, patient demographics and insurance data will need to be entered by people.

What if I decided to leave Bosma Technology Resources, Inc.; what happens to the patient data?

In the rare event this would happen as soon as you give the documented okay, Bosma Technology Resources, Inc. can export all the patient data in an Excel or CSV format for use by your new vendor. The patient data for your Bosma Technology Resources, Inc. account will be locked down under our security umbrella and at some point archived for legal reasons.

Are there any yearly Bosma Technology Resources, Inc. maintenance fees?

No we currently do not charge a yearly maintenance fee.

Will Bosma Technology Resources, Inc. help me with HIPAA compliance and are any fees involved?

Bosma Technology Resources, Inc. will advise you on the steps you need to take in your practice or company to be HIPAA compliant, utilize software in a HIPAA complaint way to protect your patient data, have documentation available to demonstrate the HIPAA compliance of the Bosma Technology Resources, Inc. system, and make resources available if you are audited. No fees involved unless travel to your site is required.

Will Bosma Technology Resources, Inc. charge for system upgrades?

No we do not currently charge for operating system or software tool upgrades.

Am I charged for calls to the help line or training?

No.

Does Bosma Technology Resources, Inc. charge for support?

No.

Is help available 24/7?

Yes, our online help screens are available anytime except during our short, in the middle of the night, system maintenance period. Our phones are always open.

Does Bosma Technology Resources, Inc. charge even if I don’t use all the modules?

Since the only fee anyone pays is our flat percent of revenue overall Bosma Technology Resources, Inc. fee and the modules interoperate, we do not have per module pricing. We believe our simple fee structure reduces lost time associated with constant ‘Is it covered or not” discussions so you can focus on patients and we can keep building “right” things into the system to help your practice.

If some of my screens need customization for my practice does Bosma Technology Resources, Inc. charge?

If Bosma Technology Resources, Inc. does not already produce a report you need in your practice we can and do make reasonable changes to existing reports to meet your practice needs as long as the changes or the process behind the changes do not violate HIPAA guidelines or legal restrictions for no additional fee.

Can I use the Bosma Technology Resources, Inc. billing software and not the EHR software or vice versa?

Yes, you can, but your practice needs both. Your Total Cost of Operation will be higher if you don’t use both in tandem and interconnected. If you only want to use the Bosma Technology Resources, Inc. billing system, our demographics, insurance, appointments, and permission control modules common to the EHR must be used.

If Bosma Technology Resources, Inc. appears down whom do I call?

We probably already know it’s down, but please call the hot line number we provided to you.

How long after a disaster on the Bosma Technology Resources, Inc. computer will my system be back online?

The length of time to get you back up depends on the extent and nature of the said disaster. The Business Continuity Plan, a HIPAA required document, has more detail and specific scenarios. We practice the total loss case once a year and make improvements to shorten the recovery time as we note them. You will receive status updates throughout a real the recovery process.

This is what we have. Assuming a lengthy outage for the production system is required we have a 24/7/365 warm and rolling Bosma Technology Resources, Inc. image test system in a geographically dispersed location. After some careful sequestration of the test system and legally required transfer of control documents transpire your data will be extracted from one of our backup repositories and loaded onto the Test machine. We will run some pointed, focused tests around functionality and security. Login addresses in your offices will be redirected to the test machine. We’re back.

Does Bosma Technology Resources, Inc. have help screens online?

Yes, Bosma Technology Resources, Inc. has online help of two flavors “How To” and “informational.” Our help screens for the most part have been built by practitioners using our software. As we run across vexing system understanding problems we have an automated system to get more help online for your needs quickly or we simplify the system.

The informational help defines certain fields and any assumptions made on the reports.

Can other Physicians see my data?

Yes but only if their Bosma Technology Resources, Inc. permissions allow them to see the common data. The permissions system allows you to tailor what your staff can see, change, print, import, export, or delete. The Bosma Technology Resources, Inc. permissions system meets HIPAA and MU requirements in a more granular form than required by HIPAA or MU.

I currently have a biller on site; can they use the Bosma Technology Resources, Inc. billing software?

Yes, the best way for this to work is for our experienced billers to help your biller the first few times through the process. We are always available if your biller gets stuck or needs expert advice on getting a problem claim through the insurance process.

How do I get a Bosma Technology Resources, Inc. log on ID for a new employee?

When a new person comes on board we would expect an email to the Bosma Technology Resources, Inc. administrative officer or a phone call and confirming email confirming the person’s name and a general description of the parts of the system you are authorizing them to use. This is a legal requirement. Bosma Technology Resources, Inc. security personnel would assign them a user name and set permissions. The user name and HIPAA security admonitions are then communicated to the new user. The first time they try to log on they will be asked for a log on password. Bang, they’re on.

Who on my staff can see, update or change patient data?

The Bosma Technology Resources, Inc. permissions system allows you to tailor what your staff can see, change, print, import, export, or delete. The Bosma Technology Resources, Inc. permissions system meets HIPAA and MU requirements in a more granular form than required by HIPAA or MU.

If I terminate an employee how do I get system access revoked?

A phone call and confirming email to the Bosma Technology Resources, Inc. security personnel with the employees name and timing of it is critical.

How do I know if my data backup fails?

You don’t, we do. Key, highly trained Bosma Technology Resources, Inc. personnel and our Bosma Technology Resources, Inc. Security Officer get an immediate email and or text if the backup fails and immediate problem resolution begins.

How do I request a change to Bosma Technology Resources, Inc.?

Bosma Technology Resources, Inc. has a whole dedicated module to securely manage the change process. Any one requesting a change to Bosma Technology Resources, Inc. uses our Program Change Request (PCR) system. No changes are made without an approved PCR. Generally the system works like this: A change request is generated by the customer communicating the exact needed change to the account’s Bosma Technology Resources, Inc. customer executive. Together they work out and enter into a standard PCR form the details the programmer needs to know, the expected outcome of the change, the business reason for the change, and any timing concerns. The PCR request submission is stored on the system for approval by The Bosma Technology Resources, Inc. CIO or his designated proxy.

As the PCR passes through the construction phase each step is tracked so we know the current status at any point in time. Once programming is complete the PCR is implemented on our separate stand alone “Test System” for quality control by the customer, programmers, and other interested parties. The customer receives an email with testing instructions if required. No changes go into production without passing quality control. When the PCR meets the customer’s needs the Bosma Technology Resources, Inc. CIO or his designated proxy approves the change to the production system. When the PCR code is installed on the production system the customer is notified.

Does Bosma Technology Resources, Inc. provide advanced warning of system outages?

Yes, assuming we are the cause of the outage. We try to stay out of prime time for planned outages. For uncontrolled outages i.e. network connection failure we will notify you of the problem and the resolution scenario. The Business Continuity Plan has an extensive discussion on unplanned happenings. (Hyper link to BCP.

Is the Bosma Technology Resources, Inc. architecture better than my stand alone office based PC package?

Yes, there are two obvious answers supporting our answer: technical economies of scale and patient data security, best illustrated by a real example case.

The physician’s office used an office based PC system, the onsite backup (OMG) failed 5 days running, the medical professional office staff fail to see the note on page three of the backup report that the backup failed and then the data was accidentally corrupted by office staff; so the net result after weeks of working to recover, they lost one month of patient data since all 5 copies of the backups were also corrupted, and they were left with the embarrassing task of calling patients to find out when their next appointments were scheduled.

Bosma Technology Resources, Inc. would not have allowed any of this to occur. Our backups are all off site and our highly trained technical staff and Bosma Technology Resources, Inc. Management would have been immediately notified at the time of the event that the backup failed and taken remedial action. Bosma Technology Resources, Inc. can do this because we spread the cost of highly trained technical people and sophisticated backup techniques over many clients.

What is an intrusion alert?

For some, an intrusion alert is merely a documented log of attempts by someone to log onto the system, Bosma Technology Resources, Inc. does have and does review those logs.

Bosma Technology Resources, Inc. also has software that monitors suspicious activity on the system. To the point, “someone has potentially gotten behind our elaborate security and permissions net and they maybe are on the system masquerading as someone else.” The exact detection technique is not for publication for obvious reasons but if a problem is detected top management gets an immediate text on which they take action.

Where is the backup of my data stored?

Encrypted backups are stored in several secure geographically diverse places around the US. We can get to them from anywhere.

Can Bosma Technology Resources, Inc. handle a group of providers under one company umbrella?

Yes.

What is a patient portal?

The patient portal is a secure place the patient enters to look at their data as required by MU and expanded by Bosma Technology Resources, Inc. The patient is either given or is emailed a link into the portal and a user ID. The first time the patient enters they create their own password conforming to our guidelines. After a set of patient security questions are correctly answered access is granted.

The site then, in a secure manner collects from the Bosma Technology Resources, Inc. system, displays the latest patient information, and logs the visit. The information is robust in content for those physicians using the Bosma Technology Resources, Inc. EHR features: demographics, escribing, drug interactions, allergies, lab tests, and diagnosis history. The content can be printed or downloaded.

Does the patient have access to their data from anywhere?

Yes, if the Bosma Technology Resources, Inc. demographics, prescription history, drug interactions, allergies, lab test history, and diagnosis history features are turned on and they or the emergency personnel have access to the Internet.

What happens if I am out and need one of my staff to handle a medical situation that I usually have reserved for myself?

Bosma Technology Resources, Inc. has an emergency or “break glass” option that allows a member(s) of your staff to perform selected services that are normally done by the physician. The authorizations are set up ahead of time by the physician, the designated employee(s) enters those predefined designated areas, performs the task, and Bosma Technology Resources, Inc. logs all actions for your review.

Can I use Bosma Technology Resources, Inc. to transfer patient data to an ASC or Hospital?

Yes, if the ASC or hospital is using a certified EHR.

I own an ASC; what special software do you have to help me manage the facility?

See more information about our ASC management services.

Does the ASC software manage my inventory?

See more information about our ASC management services

If a patient comes in with their information on a thumb drive can I import the data into Bosma Technology Resources, Inc.?

Yes, if the data on the thumb drive is from a certified EHR facility and your antivirus program is enabled. All imports are logged into the security log.

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